At Fragrances UAE, we are dedicated to delivering premium-quality fragrances while ensuring a seamless and trustworthy shopping experience for our valued customers. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted and processed. By placing an order with Fragrances UAE, you acknowledge and agree to the terms stated herein.
1. Return & Refund Eligibility (14-Day Window)
Customers are eligible to request a return or refund within fourteen (14) days from the date of successful delivery. Any request submitted beyond this period shall not be entertained under any circumstances.
To qualify for a return:
- The product must be unused or only tested minimally for fragrance evaluation.
- The item must be returned in its original packaging, including all seals, labels, and accessories.
- A valid proof of purchase (order confirmation or receipt) must be provided.
2. Damaged, Defective, or Broken Items
Fragrances UAE holds full responsibility for any item that is delivered in a damaged, defective, leaking, or broken condition.
- In the event that a perfume bottle arrives broken, cracked, or leaking, the customer is fully eligible for a replacement or complete refund.
- Such issues must be reported within 48 hours of delivery.
- Customers are required to provide clear photographic or video evidence showing the damage along with the packaging condition.
3. Conditions Where Returns May Be Rejected
Fragrances UAE reserves the right to decline return requests under the following conditions:
- The product has been excessively used beyond reasonable testing.
- The original packaging is missing, altered, or damaged due to customer negligence.
- The return request is initiated after the 14-day return window.
- Items purchased under clearance sales or special discounted promotions (unless received defective).
4. Refund Procedure
Once the returned product is received and thoroughly inspected, customers will be notified regarding the approval or rejection of their refund request.
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued via the original payment method where applicable.
- For Cash on Delivery (COD) orders, customers must provide accurate bank account details to facilitate the refund.
5. Exchange Policy
Customers may request an exchange in the following scenarios:
- Receipt of a damaged or defective product
- Delivery of an incorrect item
All exchanges are subject to product availability. If the requested item is unavailable, a full refund will be issued instead.
6. Return Shipping Responsibility
- In cases involving damaged, defective, or incorrect products, Fragrances UAE will bear all return shipping costs.
- For all other eligible returns, customers may be required to cover the return shipping charges.
7. Order Cancellation Policy
Orders may be canceled free of charge prior to dispatch. Once the order has been processed and shipped, cancellations are no longer permitted, and customers must follow the standard return procedure.
8. Customer Support
For any return, refund, or exchange inquiries, customers are encouraged to contact the Fragrances UAE support team with complete order details. Our team is committed to providing prompt assistance and ensuring a smooth resolution process.
9. Policy Amendments
Fragrances UAE reserves the right to modify, update, or revise this policy at any time without prior notice. Customers are advised to review this policy periodically for any changes.
By purchasing from Fragrances UAE, you confirm that you have read, understood, and agreed to this Return and Refund Policy in its entirety.
